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Customer care

Support when you need it.

Get order help, returns guidance, AI assistance and direct customer support from AIT Pakistan.

Common requests

Choose the support path you need.

Start with the relevant order or service area so your request can follow the correct customer-support path.

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Track an order

Review your AIT Pakistan order history and current order status.

View orders
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Request cancellation

Open the relevant order to review whether cancellation is available.

Review order
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Request return or refund

Review the returns pathway and continue from the relevant order.

Review returns
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Report damaged or missing item

Start from your order history so your request can be linked to the correct purchase.

Find order
Cancellation, return, refund and financial requests are subject to order status, eligibility, identity verification and applicable AIT Pakistan policies.

Need another route?

Your account keeps orders and customer details in one place.

Customer Support | AIT Pakistan | AIT Pakistan